Refund policy
How refunds work for subscriptions, introductory offers, and one-time credit packs. Checkout and refunds are performed by Paddle.com Market Ltd. as merchant of record. Revised 16 August 2026.
Seller and merchant of record
Agentlas is operated by Appbridge Inc. Paddle.com Market Ltd. is the merchant of record for every paid checkout, and an approved refund is returned to the original payment method. Send refund requests to appbridge@appbridge.co.kr and we handle them together with Paddle.
14-day refund
A charge is refundable in full within 14 days, as long as the included credits and paid network rights have not been materially used. A one-time credit pack is refundable within 14 days only if those credits have not been spent.
Partly used credits
Where credits have been partly spent, withdrawal is restricted for the spent portion under Article 17(2)5 of the Korean Act on Consumer Protection in Electronic Commerce. The unspent portion is considered for a proportionate refund.
Introductory offers and renewal
A period that carried no charge has nothing to refund. A discounted period that was actually charged follows the same 14-day rule. After an offer ends, the plan renews automatically at the regular price shown in checkout; renewals after that are not automatically refundable. Cancelling from the account page before the next billing date prevents the next renewal but does not by itself refund a period already charged.
Effect on creator earnings
When a refund is approved, the creator earnings that charge produced are deducted at settlement. If those earnings were already paid out, the adjustment is applied to the next settlement.
Refunds for product defects
Where the Service differs from how it was advertised or the agreement was not performed, a refund may be requested within 30 days of learning of that fact, regardless of the 14-day window or how much was used.
When a refund may be declined
A request may be declined where paid features were materially used, more than 14 days have passed, and there is no product defect; where credits were obtained or used improperly; or where the same account repeatedly refunds and re-purchases.
How to request, and how long it takes
Email appbridge@appbridge.co.kr with the address used at checkout, the date of the charge, and the reason. We reply with an outcome within 3 business days. An approved refund may take additional time to appear, depending on the card issuer or bank.
Contact
Appbridge Inc. · appbridge@appbridge.co.kr