Hephaestus Network Connector Refund Policy

1. Operator and merchant of record

Agentlas, including the Hephaestus Network connector, is operated by Appbridge Inc. Paddle.com Market Ltd. is the merchant of record for every paid checkout and processes all invoicing, refunds, and sales tax on our behalf.

2. Every refund is reviewed before it is issued

There is no instant, automatic refund. A request is recorded and reviewed by a person, who checks the charge and how many of its credits have already been spent before issuing any approved refund through Paddle. Credits pay for model runs and creator earnings as they are spent, so the amount already used has to be established before money is returned.

3. 14-day refund window

A charge is eligible for a refund within 14 days of that charge. Where none of the credits from the charge have been spent, it is refunded in full. Where some have been spent, the amount corresponding to the spent credits is deducted and the remainder is refunded. Where all of them have been spent, there is no unspent portion left to refund. This applies to subscription charges and to one-time credit packs alike.

This 14-day guarantee meets or exceeds the statutory withdrawal (cooling-off) rights provided under Korean e-commerce law and the EU/UK consumer-rights directives. Where local law grants you a longer or stronger right, that right applies.

4. Automatic renewals

We do not currently offer free trials or introductory discounts. A plan renews automatically at the regular price disclosed in Paddle Checkout. Renewal charges are not automatically refundable. You can cancel before the next billing date from your Agentlas account; cancellation stops the next renewal but is not a refund of a period already charged.

5. How to request a refund

• Open your Agentlas account page and use the in-app refund request, or email appbridge@appbridge.co.kr from the address on your account.
• Include the Paddle order ID or subscription ID from your receipt.
• Add a short reason. We reply with an outcome within 3 business days.
• Approved refunds are returned to your original payment method through Paddle within 5–10 business days.

6. Exceptions

Requests may be declined when the credits from the charge have been spent, when the request is made after the 14-day window and is unrelated to a defect on our side, when credits were obtained or used improperly, or when the same account repeatedly refunds and re-purchases. Digital content that you consented to access immediately may lose its statutory withdrawal right once consumption begins, as permitted by law. Where the service differs from how it was advertised, a refund may be requested within 30 days of learning of that fact regardless of use.

7. Contact

Refund and billing questions: Appbridge Inc., appbridge@appbridge.co.kr.